To get in touch, please fill out the contact form below. Because we’re busier than usual right now, it may take us up to 3 days to reply.

Alternatively, talk to us straight away via Live Chat. Our Live Chat opening times are 8am-8pm, Monday to Friday, 9am-5pm on Saturday and 10am-4pm on Sundays and bank holidays.

  • To track your order, click here. You’ll need your Royal Mail tracking number, located in your ‘order is on its way’ confirmation email.
  • We’ve extended our returns policy from 28-60 days. If you’re self-isolating we’ll accept your late return - find out more. Refunds can take up to 10 working days to reach your bank account
  • If you’re contacting us about a faulty toy or it’s stopped working, check out our troubleshooting guide before getting in touch
  • Find out about latest Ann Summers store closures here

For more answers to common questions, read the Party Plan FAQS

Thank you for your patience and understanding – stay safe

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