It's easy to return your or your customers' item for a refund or an exchange. Find out about our Party Plan Returns & Exchanges Policy here.
- Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, download a new one below.
- Package up your items (labels, tags and seals intact) with the returns form in the bag or box your order came in, a returns bag, or a suitable alternative.
- Click here to download and print a Royal Mail prepaid returns label, using the address below:
Gold Group House
If you don't have a printer at home, don't worry - you'll receive a QR code by email. All you need to do is scan this at your post office who will print the label for you.
- Drop your parcel off at your local post office or arrange a collection. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us.
To track your return, click here.
Please note that if your returns form is incomplete or you provide incorrect information, this may result in your return being delayed.